Welcome to FuseTalk Support. Our customers rely on us for great support and we're proud of fast response times and a personal and friendly approach. From our evaluation support to our support and maintenance program, we're committed to ensuring that you get the best experience possible. Purchasing a Support & Maintenance plan gives you peace of mind. You can contact our support department when you have a problem or question, and you can have access to the latest version of the product at all times during the term of the plan.
Evaluation Support
If you are evaluating FuseTalk, and require assistance with the product, please don't hesitate to contact our support department. We provide free 30 day e-mail support (via our ticket system) during your evaluation of FuseTalk. Use the appropriate ticket form accessible below to contact our support team.
Client Support
All customers who have a valid Support & Maintenance plan have access to the Client Services area. From within that area, our clients can use our technical support forums and download new product updates. Click the Member Login button to login to the client area.
Support & Maintenance Program
| Basic Edition |
- $498 with license product purchase (1 year)
- $698 after license product purchase (1 year) |
| Standard Edition |
- $998 with license product purchase (1 year)
- $1398 after license product purchase (1 year) |
| Education Edition |
- $949 with license product purchase (1 year)
- $1298 after license product purchase (1 year) |
| Enterprise Edition |
- $1598 with license product purchase (1 year)
- $1998 after license product purchase (1 year) |
* Note that all prices are stated in US currency.
What is included in Support & Maintenance Plan:
- 1 year of access to the Client Services Area
- 1 year of access to the FuseTalk support forums
- 1 year of E-mail support
- 1 year of Phone support (excludes Basic Edition Licensees)
- 1 year of free point releases and/or service packs and major release upgrades
- 4-hour response time (during regular business hours, not including statutory holidays, 9AM - 5PM Eastern Daylight Time)
Support Contacts
To contact technical support, please use one of the methods below:
Submit a support ticket
Phone: 1-613-249-9205, Option 3
Forums: Client Forums (only for customers with a valid Support & Maintenance plan)